Full Reset Supply exists because recovery gear is sold either to athletes with a budget or to people in pain who will try anything. We buy for the middle: US adults 30-60 who train, sit at a desk, or are on their feet all day and wake up sore. Everything here ships from US stock where we can get it, the delivery estimate on the page is the real one plus a few days of slack, and if it is not right inside 30 days we take it back. We are a small operation run out of Virginia. The email address on the contact page reaches a person who can refund you.